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Departure
Starting your journey
Request airport assistance when arriving at the terminal for your departure.
- Airport Arrival
- Meet & Greet
- Departure Journey
Meet & Greet
A little guidance can make airports much easier.
Request personalised airport assistance for arrivals, departures or connecting flights and make navigating the terminal feel simpler.
Arrival AssistanceDeparture AssistanceConnections
Meet & GreetAirport assistance around your journey.
Your Requirements
Not every traveller needs the same kind of help.
Share a few details so we can better understand what kind of airport assistance you're looking for.
How Are You Travelling?
Assistance for every airport moment.
Arrival
Just landed
Request assistance around your arrival journey and onward movement through the airport.
- Flight Arrival
- Meet & Greet
- Airport Exit
Connection
Changing flights
Request assistance when navigating an airport connection between flights.
- Arrival Flight
- Assistance
- Onward Flight
Assistance, meeting arrangements and airport access depend on the relevant airport, terminal and service provider.
A Smoother Airport Experience
For journeys that need a little more support.
Airports can be busy and unfamiliar. Meet & Greet assistance is about making the journey easier to navigate for whoever is travelling.
Unfamiliar Airports
Get help understanding where to go during an airport journey.
Family Travel
Coordinate additional assistance when travelling with children or family members.
Elderly Travellers
Request additional airport support for older family members.
Connecting Flights
Get help navigating the transition between flights where available.
Assistance varies by airport and provider, and all applicable airport procedures continue to apply.
How It Works
Tell us the journey. Tell us where you need help.
01
Choose Your Airport
Tell us where assistance is required.
02
Share Your Flight
Add the flight, travel date and whether you're arriving, departing or connecting.
03
Tell Us What You Need
Share traveller details and any specific assistance requirements.
04
We Coordinate Your Request
PikNGoo helps coordinate the Meet & Greet requirement with the relevant airport service provider.
YOUR JOURNEY
DEL → BLR
AI 30210 AUG18:40
MEET & GREET
Departure2 Travellers
Airport NavigationBaggage Help
Request Assistance
Conceptual interface. Availability is confirmed only after your request is coordinated.
Personalised Assistance
Your airport. Your flight. Your requirements.
Sharing your journey details helps PikNGoo understand where assistance is needed and what type of support may be relevant.
For Family & Guests
Arrange airport assistance even when you're not travelling.
You can submit a Meet & Greet requirement for a family member, guest or another traveller by providing their journey information.
We'll ask for the traveller's name and contact details so assistance can be coordinated correctly.
Parents Travelling
Request airport support for family members.
Business Guests
Coordinate assistance for colleagues, clients or visitors.
Family Arrivals
Arrange support for relatives arriving at the airport.
Connecting Flights
One flight ends. Another journey begins.
Connecting journeys involve more moving parts. Share both flights so our concierge team can understand where assistance may help.
- 1Arrival Flight
- 2Airport Connection
- 3Meet & Greet Assistance
- 4Onward Flight
Complete Your Journey
Need a little more than guidance?
Combine Meet & Greet with other PikNGoo airport services to make the whole journey easier to manage.
Meet & Greet is there to assist, not replace airport procedures.
Airport Procedures Still Apply
Travellers must continue to complete applicable check-in, security, immigration and boarding procedures.
Service Varies by Airport
Exact assistance and meeting arrangements can differ between airports and providers.
Restricted Areas
Access to particular airport areas depends on airport rules and the service being provided.
Meet & Greet FAQs
A Smoother Journey
A familiar face can make an unfamiliar airport much easier.
Share your journey and assistance requirements and let PikNGoo help coordinate Meet & Greet support.