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Section 1
About PikNGoo
PikNGoo provides a digital platform that helps travellers discover airport restaurants, pre-order food where available, and request airport-related services such as lounges, porter assistance, transit stays, airport transfers, meet & greet, wheelchair assistance and baggage storage.
PikNGoo may work with restaurants, airport service providers and other third parties to help fulfil these services.
Section 2
Information We May Collect
The information we may collect depends on how you use PikNGoo and what you ask us to coordinate.
Account & contact information
- Name
- Email address
- Phone number
- Account credentials where applicable
Journey information
- Airport
- Flight number
- Travel date
- Arrival and departure information
- Connection details
Service request information
Information submitted when requesting airport services, which may include:
- Number of travellers
- Luggage requirements
- Mobility assistance requirements
- Transfer requirements
- Accommodation preferences
- Other special service requirements
PikNGoo aims to collect only the information reasonably required to coordinate the service you have requested.
Food order information
Where food ordering is available, this may include:
- Restaurant selected
- Menu items
- Pickup information
- Order details
- Order status
Payment information
Payment information may be processed by third-party payment service providers. PikNGoo may not directly store complete payment card or banking credentials.
Device & usage information
- IP address
- Browser type
- Device information
- Operating system
- Pages visited and app interactions
- Referring pages
- Approximate technical location information
- Cookies and similar technologies where applicable
Section 3
How We Use Information
PikNGoo may use information to:
- Provide and operate the platform
- Process food orders
- Coordinate airport service requests
- Communicate about orders and service requests
- Provide customer support
- Manage user accounts
- Improve website and app experiences
- Analyse platform usage
- Prevent fraud, abuse or security incidents
- Manage partner relationships
- Meet legal and regulatory obligations
- Send marketing communications where permitted
Your choice
Users may be able to opt out of marketing communications while continuing to receive essential transactional or service-related communications.
Section 5
Airport Service Requests
When you submit an airport service request, PikNGoo may share relevant journey and requirement information with one or more service providers for the purpose of checking availability, coordinating the request or providing the service.
Submission of a request does not itself guarantee service availability or confirmation.
Section 6
Mobility & Accessibility Information
When requesting wheelchair or mobility assistance, users may provide information about the type of assistance required.
PikNGoo aims to collect information about the assistance needed rather than unnecessary medical information.
Please note
Avoid providing medical history, diagnoses or other sensitive health information unless it is specifically necessary for the requested service.
Section 8
Analytics
PikNGoo may use analytics tools to understand:
- Website traffic
- User flows
- Feature usage
- Conversion
- Technical performance
Section 9
Data Retention
PikNGoo retains information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes and meeting legal obligations.
Section 10
Data Security
PikNGoo uses reasonable administrative, technical and organisational measures designed to protect information.
No method of transmission or storage can be guaranteed to be completely secure.
Section 11
User Choices & Rights
Where applicable, users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of information
- Withdrawal of consent
- Marketing opt-out
- Information about how their data is processed
Certain information may need to be retained where required for legal, operational or legitimate business purposes.
Section 12
Third-Party Services
PikNGoo may link to or integrate with third-party websites, restaurants, transport providers, hotels or airport service providers.
Their privacy practices may be governed by their own policies.
Section 13
Children's Privacy
PikNGoo services may sometimes be arranged by adults for children or minors travelling with others.
Where information about a minor is submitted, the person providing it should have appropriate authority to do so.
Section 14
International Data Processing
Depending on the technology providers and service partners involved, information may be processed or stored in jurisdictions other than the user's location.
Where required, PikNGoo will take appropriate steps regarding such data processing.
Section 15
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page together with its updated effective date.
Privacy Questions?
If you have questions about this Privacy Policy or how PikNGoo handles information, contact us.
You can reach the PikNGoo team through our contact page and we will route your request to the right place.
Contact PikNGoo