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For Myself
I'm travelling
Request mobility assistance for your own airport journey.
Wheelchair Assistance
Move through the airport with the support you need.
Request wheelchair and mobility assistance for yourself, a family member or another traveller as part of an upcoming airport journey.
DepartureArrivalConnections
Wheelchair AssistanceMobility support for your airport journey.
Assistance Requirements
Tell us what kind of support may be needed.
Share what assistance the traveller needs at the airport. We never ask why assistance is needed, and we don't collect medical information.
The Traveller
Request for yourself or someone you're helping.
For Someone Else
I'm arranging it for someone
Request airport mobility assistance for a parent, family member, guest or another traveller.
You don't need to be travelling to submit a request. We'll ask for the traveller's name so the requirement can be coordinated correctly.
Where Do You Need Support?
Mobility assistance throughout the airport journey.
Departure
Before your flight
Request mobility assistance for your departure journey through the airport.
- Airport Arrival
- Assistance
- Departure Gate
Arrival
After you land
Request assistance for your arrival journey through the airport.
- Aircraft Arrival
- Assistance
- Airport Exit
Connection
Between flights
Request mobility assistance while connecting from one flight to another.
- Arrival Flight
- Assistance
- Onward Flight
Exact assistance points depend on airport processes.
How It Works
Share the journey. Tell us what support is needed.
01
Share the Flight
Tell us the airport, flight and travel date.
02
Choose the Journey Type
Arrival, departure or connection.
03
Tell Us About the Requirement
Share relevant mobility and traveller information.
04
We Help Coordinate
PikNGoo helps coordinate the request with the relevant airport or service provider.
YOUR JOURNEY
DEL → BLR
AI 30210 AUG18:40
MOBILITY ASSISTANCE
Departure1 Traveller
Wheelchair RequiredAssistance to Gate
Request Assistance
Conceptual interface. Availability is confirmed only after your request is coordinated.
Personalised Requirements
The journey is the same. The support can be different.
Sharing relevant mobility information helps the assistance request better reflect what the traveller may need at the airport.
Helping Someone Travel?
You don't need to be travelling to arrange the request.
If a parent, relative, guest or another traveller needs airport mobility assistance, you can submit the request on their behalf.
We'll ask for the traveller's name and your contact details so the requirement can be coordinated correctly.
- YOUSubmit Request
- PIKNGOOJourney + Requirement
- TRAVELLERAirport Assistance Request
Personal Mobility Equipment
Bringing your own wheelchair or mobility aid?
Include details about the mobility equipment you're travelling with so your request can carry the appropriate context.
Airline and airport requirements for mobility equipment may vary. Travellers should also confirm applicable requirements directly with their airline.
A few things to know
Airline Requirements May Apply
Some wheelchair and mobility requests may also need to be communicated directly to the airline.
Airport Processes Vary
Exact assistance points and procedures differ between airports.
Request Early Where Possible
Submitting mobility requirements ahead of travel gives more time for coordination.
Airport Procedures Still Apply
Assistance does not replace security, immigration, check-in or other applicable airport procedures.
Complete the Journey
Need additional airport assistance?
Wheelchair assistance can be combined with other PikNGoo airport services across the same journey.
Wheelchair Assistance FAQs
Plan Ahead
Make mobility assistance part of the journey plan.
Share the traveller's flight and mobility requirements and let PikNGoo help coordinate the request.