Terms & Conditions

Section 1

Acceptance of Terms

By accessing or using PikNGoo, you agree to these Terms and any additional policies applicable to specific services.

If you do not agree, you should not use the platform.

Section 2

About the Platform

PikNGoo is a technology platform designed to connect travellers with airport restaurants and airport-related service providers. Services may include:

• Food ordering
• Airport lounges
• Porter assistance
• Transit hotels
• Airport transfers
• Meet & Greet
• Wheelchair assistance
• Baggage storage
• Other airport convenience services

Section 3

User Accounts

Where accounts are supported, users are responsible for:

• Providing accurate information
• Protecting login credentials
• Activity carried out under their account
• Updating incorrect information

Section 4

Journey Information

Users should provide accurate:

• Airport
• Flight details
• Travel date
• Traveller details
• Contact information
• Service requirement information

Incorrect or incomplete journey details may affect the ability to coordinate services.

Section 5

Airport Service Requests

Submitting an airport service requirement through PikNGoo constitutes a request for coordination and does not necessarily constitute a confirmed booking.

Confirmation depends on:

• Provider availability
• Airport rules
• Traveller eligibility
• Service conditions
• Payment where applicable
• Other operational requirements

Section 6

Food Ordering

Where airport food ordering is available, users may browse participating restaurants, select menu items and place eligible orders for pickup.

Users are responsible for

• Choosing the correct airport and outlet
• Reviewing order information before placing an order
• Reaching the pickup point
• Collecting the order within applicable operating conditions

Restaurant information may vary

• Menu
• Availability
• Preparation time
• Pricing
• Operating hours

Section 7

Restaurant & Service Provider Role

Many services are provided by independent third-party businesses, such as restaurants, lounges, hotels, transport operators and other airport service providers.

PikNGoo may facilitate discovery, requests, orders, coordination and payments where applicable, but actual service delivery may be performed by the relevant third party.

Section 8

Pricing & Payments

• Where pricing is displayed, the applicable price should be shown before payment where feasible
• Taxes and fees may apply
• Pricing may vary by provider and service
• Payment may be processed by third-party payment providers

Section 9

Cancellations, Refunds & Changes

Cancellation, refund and modification eligibility may depend on the product or service, provider terms, order status and timing. For example:

• Food orders may become non-cancellable once preparation begins
• Airport service requests may be subject to provider cancellation terms
• Transit stays and transfers may have separate cancellation conditions

Any applicable cancellation or refund terms should be shown during the relevant booking, order or request process where available.

Section 10

Flight Delays & Schedule Changes

Travellers are responsible for informing PikNGoo or the relevant provider of significant changes to their journey where required.

Flight delays, cancellations, terminal changes and airport operational changes may affect service availability.

Section 11

Airport Rules

All travellers remain subject to applicable airline, airport, immigration, customs, security and government requirements. PikNGoo cannot override these requirements.

This is especially relevant for:

• Meet & Greet
• Wheelchair assistance
• Transit hotels
• Baggage storage

Section 12

Accessibility Assistance

PikNGoo may help users request mobility or accessibility assistance.

Actual fulfilment depends on the relevant airport, airline or service provider.

Section 13

Transit Hotels & Entry Requirements

Some accommodation may require travellers to leave secure airport areas or clear immigration.

Travellers are responsible for ensuring they hold any required visas, permissions and travel documentation. PikNGoo does not provide immigration or legal advice.

Section 14

Airport Transfers

Transfer fulfilment may depend on:

• Pickup details
• Flight timing
• Luggage
• Traveller count
• Vehicle availability
• Provider conditions

A specific vehicle or driver is not guaranteed unless confirmed.

Section 15

Baggage Storage

Storage providers may impose rules around:

• Bag dimensions
• Weight
• Restricted items
• Identification
• Operating hours
• Storage duration

Users must comply with provider requirements.

Section 16

User Responsibilities

Users agree not to:

• Provide false journey information
• Misuse the platform
• Attempt unauthorised system access
• Interfere with platform operations
• Use the platform unlawfully
• Abuse service providers or PikNGoo staff
• Submit fraudulent orders or service requests

Section 17

Prohibited Use

The following are not permitted on the platform:

• Fraud
• Automated abuse
• Unauthorised scraping
• Security attacks
• Impersonation
• Illegal activity
• Misuse of payment systems

Section 18

Intellectual Property

The website and app design, branding, the PikNGoo logo, software and platform content may belong to PikNGoo or its applicable licensors.

Third-party trademarks remain the property of their respective owners.

Section 19

Third-Party Content & Services

PikNGoo may display information supplied by third-party providers, which may include:

• Menu
• Images
• Availability
• Amenities
• Operating information
• Pricing

Providers are responsible for supplying relevant service information. PikNGoo may correct or update information where errors are identified.

Section 20

Availability of Platform

PikNGoo may update, modify, suspend or discontinue parts of the platform. Uninterrupted availability is not guaranteed.

Section 21

Disclaimer

PikNGoo makes reasonable efforts to provide an effective platform. However, please note that:

• Service availability may change
• Airport operations can change
• Third-party providers control actual service delivery
• External circumstances may affect fulfilment

Section 22

Limitation of Liability

To the extent permitted by applicable law, PikNGoo's responsibility relates to the operation of the platform and the coordination of requests, rather than to services performed by independent third-party providers.

Where a service is delivered by a restaurant, lounge, hotel, transport operator or other airport service provider, that provider's own terms may apply to the service they perform.

Section 23

Indemnity

Users agree to be responsible for losses, claims or costs arising from their own:

• Misuse of the platform
• Breach of these Terms
• Illegal conduct
• Submission of false information

Section 24

Governing Law & Jurisdiction

The governing law and jurisdiction applicable to these Terms will be confirmed and published in this section. Until then, nothing in these Terms limits any rights you may have under the laws applicable to you.

Section 25

Changes to Terms

PikNGoo may update these Terms periodically. Updated Terms will be published on this page with the applicable updated date.